Author Topic: Problems Downloading Episodes  (Read 42 times)

Lex

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Problems Downloading Episodes
« on: February 20, 2018, 10:16:41 am »
I'm aware that some of you are having problems downloading the past few episodes. I heard back from SquareSpace, my website provider, and there is a problem with audio files on the site. They said they'll look into it, but gave no promises as to when it will be fixed.

In the meantime, downloading directly on the site works, or you can try another app. I personally use Beyond Pod, and I'm able to download the episode.

I wish I had better news, but I have no control over this, unfortunately. I just hope they fix it soon.

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DarkDavey

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Re: Problems Downloading Episodes
« Reply #1 on: February 20, 2018, 06:05:33 pm »
I use Google Play music and haven't had any issues.

Chris B

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Re: Problems Downloading Episodes
« Reply #2 on: February 22, 2018, 05:18:12 am »
No problems here!

Thomas Chapman

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Re: Problems Downloading Episodes
« Reply #3 on: February 24, 2018, 08:27:53 am »
I'll keep my fingers crossed. I've tried a number of methods to listen to the last two episodes:

-Overcast App
-Streaming from Website (both on device and computer)
-Downloading from Website (both device and computer)

No luck so far...

Downloaded google play onto apple device but it isn't even finding your channel let alone the latest episodes. Can get the episode to stream using google play in browser on computer but not on browser on apple device...

Well there goes my listening for the day...
« Last Edit: February 24, 2018, 08:38:59 am by Thomas Chapman »

Lex

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Re: Problems Downloading Episodes
« Reply #4 on: February 24, 2018, 11:55:21 am »
The direct download links do work, so if you're having problems with those, it may be an issue with your device, app, or connection.

Chris B

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Re: Problems Downloading Episodes
« Reply #5 on: February 26, 2018, 02:45:28 pm »
I've been unable to download or listen to anything from your podcast lately now.  Very odd.

Lex

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Re: Problems Downloading Episodes
« Reply #6 on: February 27, 2018, 12:58:59 pm »
There is a known issue with my site, which leads to the on-site audio player not working, and some apps not being able to get all the episodes. The powers that be are working on a fix, but in the meantime I can offer the following short-term solutions.

Download the file directly from the site by clicking the green download button at the top of each episode's shownotes.

Try a different app. I know BeyondPod works, and I'm told Google Play works as well.

Chris B

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Re: Problems Downloading Episodes
« Reply #7 on: February 28, 2018, 04:39:02 am »
Thanks Lex.  I got it to work on Overcast after a couple failed attempts on other apps.  Looking forward to catching up again. :)

Lex

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Re: Problems Downloading Episodes
« Reply #8 on: February 28, 2018, 12:32:46 pm »
That's great to hear! Sorry for the hassle. I wish there was something I could do to fix this, because it would've been fixed a long time ago.

Lex

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Re: Problems Downloading Episodes
« Reply #9 on: March 02, 2018, 07:31:55 pm »
I think I got a fix for the recent problems with the downloads. Will be tomorrow before I can test it. I'll keep you posted. Fingers crossed!

Lex

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Re: Problems Downloading Episodes
« Reply #10 on: March 03, 2018, 12:22:35 pm »
I believe I have fixed the issue on the website with downloading or playing episodes. I have fixed from episode 206 on. Episodes 206+ should now download correctly, and the webplayer on the site should also work for these episodes.

Make sure you refresh/reload the page if you're trying to download from the site, so that you're not using a cached version of the page. If you're using iTunes, or an app that uses iTunes' database, it may take a few hours for iTunes to update. However, if you're using an app subscribed via the RSS feed, the updates should be live, just refresh the feed in your app.

If anyone is still having issues with episode 206-211 after this change, please let me know. Once this is confirmed to be working, I'll start the insanely time-consuming task of re-uploading the other 210 episodes. :/

Chris B

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Re: Problems Downloading Episodes
« Reply #11 on: March 14, 2018, 05:52:33 am »
Lex, thanks for taking all of this time to clean this up.  It sucks and I'm sure it's frustrating as hell to deal with slow response time companies who have forgotten what customer service means. 
You continue to put out quality content and I'll download whatever app I need to listen but I'm thankful that you got it sorted. :)

Lex

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Re: Problems Downloading Episodes
« Reply #12 on: March 14, 2018, 10:49:53 am »
You're welcome! 😀